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Grievance Redressal
Not happy with something? Here's exactly how to raise it — and how we'll resolve it.
How to raise a complaint
We aim to resolve every concern quickly and fairly. Please reach out through any of the channels below.
Level 1 — Customer Support
Email support@navix.finance or call +91 80 4718 2200 (Mon–Sat, 9:30 AM–6:30 PM). Typical response within 1 business day.
Level 2 — Grievance Officer
If unresolved within 7 days, write to our Grievance Officer at grievance@navix.finance.
Level 3 — Partner NBFC & RBI
You may escalate to the partner NBFC's Nodal Officer (details in your KFS) and, if needed, to the RBI under the Reserve Bank – Integrated Ombudsman Scheme.
Grievance Officer
- Name: Grievance Redressal Officer, NAVIX Technologies Pvt. Ltd.
- Email: grievance@navix.finance
- Address: WeWork Prestige Atlanta, 80 Feet Road, Koramangala 1A Block, Bengaluru – 560034
Our service commitment
- Acknowledge every complaint within 48 hours.
- Resolve most issues within 7 working days.
- Keep you informed at every step.
Note: Prototype content for demonstration. Final escalation matrix and officer details must follow current RBI requirements.